PH Group | Shop

TERMS OF USE

 Keune UK, trading as “PH Group UK Ltd” (“we,” “us” the “Company”) offers you the opportunity to earn credit by referring clients to browse and purchase items from the portfolio of Keune professional haircare (The “Storefront”). Your participation in the Keune Storefront Partner Programme Program (“Keune Storefront Program” or “Program”) can earn you credit to use on your product account, education & events tickets or the “Pro-Kit Accessories catalogue” site. We reserve the right to terminate the Program at any time for any reason. The Program is administered by Keune UK, which may, outsource certain elements of administration to third parties (collectively “Administrator”).

These terms (“Terms”) apply to a user’s participation in the Program. By participating in the Program, users agree to use the Program as outlined herein, and consistent with any other terms we may apply to the Program. If you do not agree to these Terms in their entirety, then you cannot register and participate in the Program. Users also cannot where in so doing, they would violate any applicable law or regulations.

Eligibility

This Program is void where such referral programs are prohibited. Referrers must be 1) The registered business owner of a professional hairdressing establishment 2) have an existing, valid Keune UK professional trading account, and 3) are otherwise in good standing. When registering for the Program, Referrers must use the same email address that is registered with their existing Keune UK account. Keune UK reserves the right to determine if a Referrer’s Storefront account is valid based on criteria that includes, but is not limited to, Keune account activity and ownership and incorporation status. Participation in the Program represents an ongoing relationship with you, for privacy purposes. So long as you remain in the Program, and you have unused Credits, you will be considered an active member of the Program and of the Keune Storefront Community. Please see Keune UKs’ privacy policy for further details on your privacy rights.

Companies and employees of Keune UK Entities or their subsidiaries, affiliates or promotional agencies, including immediate family and household members, are not eligible.

How It Works

To participate, once you have created your Keune “Storefront” account you will be provided with a “personal link” which will always be used after the standard prefix address: keunehair.co.uk/personal_link We will also ask you to provide an image chosen to present on the homepage of your storefront and a short business bio, including a link to your main website. Your unique personal link URL extension can be shared with your clients and colleagues as much as you want. If a consumer uses your personal link and purchases any number of products, your business will receive credit (“Credit”) based on the total value of the products purchased including VAT and shipping fees.

The calculation for each credit will depend on several factors and particularly where you are selling a range that you also actively carry and stock* at the salon. Credit may only be used for designated Keune products and services and may never be redeemed for cash.

*Being considered a stockist of a Keune range requires that you purchase a specified minimum amount of retail stock from that range. Thresholds and levels for these minimums are calculated over a 6-month period.

Special Promotions

From time to time, Referrers may be offered special promotions (“Special Promotion”), and special links (“Personal Bonus Link”) to use. These Special Promotions may be offered to some, but not all Users, depending upon your account status, your geographic location, or for other reasons. Such Special Promotions are for a limited time and will give Referrers additional perks and rewards. Additional terms, including expiration dates for any Special Promotion will be provided with the Special Promotion. During Special Promotions, Referrers may use their standard Personal Link, OR any special promotion personal link, and will receive Credit based upon the specific link in use.

Qualified Referrals

Upon signing up for the Program, Referrers will be provided with a unique referral link (“Personal Link”) that allows Referrers to receive Credit. Each Referrer will be able to check his/her status on referrals by asking their Keune Salon Consultant for a report or by emailing the administrator of the scheme: storefront@keune.uk.com Referrers must respect the spirit of the Program by not engaging in spamming or other unfair or otherwise problematic practices, including creating fake accounts or harassing potential referral sources.

Conditions for Receiving Credit

Credit will be awarded for Qualified Referrals who meet the following conditions:

  1. The Referred Customer must use the Personal Link from a Referrer in good standing with Keune UK.
  2. If a Referred Customer receives more than one Personal Link, Keune will provide the Credit to the person whose Personal Link is used to complete the Storefront transaction regardless of when or how the Personal Links were shared or promoted.
  3. The Referred Customer may not combine the link with any other monetary offer.
  4. The Referred Customer must be eligible to create a Keune Storefront Program account.
  5. The Referred Customer transacting with any Keune Storefront Program account, must not be reselling products in other marketplaces, re-distributing products elsewhere and must be the intended user of any products purchased.
How Credits Work

Referrers can accrue an unlimited value of credit over any period. Credit are subject to verification and will generally be awarded within 60 days of verification. Keune UK Entities may withhold a Credit if it reasonably believes additional verification is required. Keune UK may also withhold or invalidate any potential it deems fraudulent, suspect, or in violation of these Terms. If Keune UK in its sole discretion believes awarding a credit or verifying and approving a transaction will impose liability on Keune UK, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.

All Keune UK Entities’ decisions are final and binding, except where prohibited, including decisions as to whether a Qualified Referral, or Credit is valid, when and if to terminate the Program, and whether, if at all, to change the program. Any changes to the program will be sent via email to the registered Referrer’s and, except where prohibited, will become effective as of the date the email is sent. If a Referrer has referrals pending at the time that updates are sent, those pending referrals shall be validated and Credit given under the terms that were valid at the time the Referred Customer signed up for the “Keune Storefront Program”

Use of Credits

Credits may only be used for qualified Keune UK products, events and services, which can change at any time. They may not be traded and have no monetary value, and may not be redeemed for cash, or traded. Credits are not transferable, saleable, or auctionable. If the Program is terminated by Keune UK, Referrers will have 12 months to use any Credits before they are forfeited. If a Referrer’s account is cancelled for any reason, unredeemed Credits are forfeited immediately. If Referrer’s account is suspended for any reason, unredeemed Credits can be applied upon resumption of account privileges.

Liability Release

Except where prohibited, Users agree that by participating in the Program, they agree: (1) to be bound by these Terms the decisions of Keune UK, its Administrators (“Keune Entities”) (if any) and/or their designees, and privacy policies; (2) to release and hold harmless Keune UK Entities and their respective parent companies, affiliates and subsidiaries, together with their respective employees, directors, officers, licensees, licensors, shareholders, solicitors and agents including, without limitation, their respective advertising and promotion entities and any person or entity associated with the production, operation or administration of the Program (collectively, the “Released Parties”), from any and all claims, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to their participation in the Program (including, without limitation, any property loss, damage, personal injury or death caused to any person(s) and/or the awarding, receipt and/or use or misuse of the Program or any Credit); and (3) to be contacted by Keune UK Entities via e-mail.

Except where prohibited by law, the Released Parties shall not be liable for: (i) late, lost, delayed, stolen, misdirected, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical or computer malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorised access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind resulting from acceptance, possession or use of a Credit, or from participation in the Program; or (v) any printing, typographical, administrative or technological errors in any websites or materials associated with the Program. Keune UK Entities disclaim any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with this Program, and reserve the right, in their sole discretion, to cancel, modify or suspend the Program should a virus, bug, computer problem, unauthorised intervention or other causes beyond Keune UK Entities control, corrupt the administration, security or proper play of the Program.

Except where prohibited, the Released Parties shall not be liable to any Users for failure to supply any Credit or any part thereof, by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulations(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened terrorist acts, terrorist acts, air raid, blackout, act of public enemy, earthquake, tornado, tsunami, war (declared or undeclared), fire, flood, epidemic, explosion, unusually severe weather, hurricane, embargo, labour dispute or strike (whether legal or illegal), labour or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other similar or dissimilar cause beyond any of the Released Parties’ control.

As a condition of entering the Program, and unless prohibited by law, Users agree that under no circumstances will Users be entitled to any awards for any losses or damages, and Users hereby waive all rights to claim punitive, incidental, consequential and any other damages, and waives any and all rights to have damages multiplied or otherwise increased. A waiver of rights may not apply to you in your jurisdiction of residence. Additional rights may be available to you.

Keune UK Entities reserves the right to cancel or suspend this Program should it determine, in its sole discretion, that the administration, security or fairness of this Program has been compromised in any way.

Applicable Law

Except where prohibited, disputes, claims and causes of action arising out of or related to this Program or any prize awarded shall be resolved under the laws of the United Kingdom.

Qualified Referrals

Upon signing up for the Program, Referrers will be provided with a unique referral link (“Personal Link”) that allows Referrers to receive Credit. Each Referrer will be able to check his/her status on referrals by asking their Keune Salon Consultant for a report or by emailing the administrator of the scheme: storefront@keune.uk.com Referrers must respect the spirit of the Program by not engaging in spamming or other unfair or otherwise problematic practices, including creating fake accounts or harassing potential referral sources.

Referrer’s Code of Conduct

Referrer’s agree that they will not violate any of these Terms, or otherwise engage in activity that could be considered harassment toward other users. Users agree not to use the Program to:

  • Violate the intellectual property rights of Keune Haircosmetics
  • Spam or otherwise create bulk distributions of the Personal Link that is inappropriate
  • Collect or attempting to collect personal data about users or potential Referred Customers
  • Engage in any actions that are designed to disrupt or undermine the Program
  • Make attempts to gain unauthorised access to the software or the Program for any reason
  • Transmit files that contain bots, viruses, works, Trojan horses, or any other file that could contaminate or otherwise destroy Keune Haircosmetics intellectual property or stop the function of the Keune Storefront
  • Engage in illegal or unsportsmanlike activities
  • Engage in behaviour designed to annoy or harass others
  • Engage in actions that disparage or malign or call into question the reputation of Keune UK, in Keune UKs’ sole discretion
Inappropriate Behaviour

The Keune UK Entities may prohibit anyone from participating in the Program or receiving Credits if they determine such User is attempting to undermine the fairness, integrity or legitimate operation of the Program in any way by cheating, hacking, deception, or any other unfair playing practices of intending to annoy, abuse, threaten or harass any other users (whether or not enrolled in the Program), or representatives of Keune UK Entities. Use of any automated system to participate is strictly prohibited, and if discovered, and will result in disqualification. Keune UK reserves the right to disqualify anyone, cancel Credits, disable or suspect an account, and contact legal authorities (including law enforcement), if it should discover a user is tampering with the entry or referral process or the operation of the Program or violating these Terms. Referrals generated by a script, macro or other automated means will be disqualified. If a solution cannot be found to restore the integrity of the Program, we reserve the right to cancel, change, or suspend the Program.

Privacy

Participation in the Program may require a Referred Customer and/or a Referrer to submit personal information about themselves. The personal information will be collected, processed and used in accordance with Keune UKs’ Privacy Policy which can be found at https://shop.thephgroup.co.uk/privacy-policy/. In addition, personal information may be used by Company on Company’s behalf, to contact Users with regards to participation in the Program and to receive communications from Keune UKs or third party administrators of the Program.

Reservations of Rights

We reserve the right to modify or amend at any time these Terms and the methods through which Credit is earned. We reserve the right to disqualify any User at any time from participation in the Program if he/she does not comply with any of these Terms. Keune UK Entities’ failure to enforce any term of these Terms shall not constitute a waiver of that provision.

CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WILL RESULT IN DISQUALIFICATION FROM PARTICIPATION IN THE PROGRAM. SHOULD SUCH AN ATTEMPT BE MADE, PROGRAM ENTITIES RESERVE THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING LEGAL FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION THE CONTENT, INFORMATION, LINKS AND FUNCTIONALITY OF THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF NON INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL COMPONENTS. WITHOUT IN ANY WAY LIMITING THE PRIOR SENTENCE, WORLDPAY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY THAT (I) THE CONTENT AND INFORMATION OF THIS WEBSITE IS ACCURATE, SECURE, COMPLETE OR OTHERWISE FREE FROM ERRORS AND OMISSIONS, OR (II) THE LINKS AND OTHER ASPECTS OF THE WEBSITE ARE FUNCTIONAL.